TGS REC Support
Help with recording your sets, managing sessions and listening on iPhone or CarPlay.
Contact supportInclude your app version, iPhone model, iOS version and the steps that caused the problem. Screenshots are optional. Never send passwords, authorization tokens or private recordings unless you deliberately choose to share them.
Getting started
Connect and check your input
Open Profile > Tutorial & Support for mixer connection guides. The correct port, cable, adapter and routing depend on your mixer model. Check the audio input shown on Home before recording.
Capture your set
Choose Audio or Audio + Video on Home. Confirm the input and permissions, then start recording. Stop when your set is finished.
Save your session
Add the session details and save. Keep the app open until saving finishes. Find saved recordings in Sessions.
Edit, listen and export
Use the Editor for tracks and highlights. Use the Player to listen and jump between tracks. Export recordings you want to keep before deleting sessions or removing the app.
A listed mixer guide describes a connection method, not physical certification of every mixer, cable or iPhone combination. Track recognition is not guaranteed.
Common questions
No input, no sound or the wrong output?
For recording, check the mixer routing, cable and the input shown on Home. For playback, check volume and the output selected in the Player. Confirm that your speaker, headphones or car is connected. Include the mixer model and connection method in your support request.
A track does not jump correctly?
Tracks need a valid position in the session. Review timestamps in the Editor, not the Player. If audio, artwork or the elapsed-time display disagree, report the session name, track and the steps that caused it.
How do I change Car Home?
Open Car Home from Profile with your phone horizontal. Select the change control on a slot, choose a session in the side panel and save the layout. Configure it while parked, never while driving.
A connected service needs authorization again?
Open Connections and follow the authorization flow for that service. Publishing may require an internet connection and suitable account permissions. Disconnecting a service does not remove files already uploaded or published there. Use YouTube Live on Home for live setup.
Will contacting support upload my recordings?
No recording is attached automatically by the contact link on this page. It opens your email app; you choose whether to send the message and which files to include.
How do I protect my recordings?
Keep a verified export or backup before deleting a session, removing the app or replacing an original with a compressed copy. Exported and cloud copies are separate from the local library and may need to be managed separately.
Send a useful report
- App version, iPhone model and iOS version.
- What you were doing, what happened and what you expected.
- For mixer problems: model, port, cable, adapter and input routing.
- For car playback: connection method, session and affected track.